FAQs

The promotion runs from 1 June 2023 – 30 September 2023.

To qualify for the Cash Bonus, the eligible products must be PURCHASED between 00:01 AEST 1 June 2023 and 23:59 AEST 30 September 2023 inclusive (Purchase Period). A list of eligible products can be found HERE.

To qualify for the Cash Bonus, your claim must be submitted between 00:01 AEDT 1 June 2023 and 16:59 AEDT 31 October 2023 (Claim Period).

Please read the Terms and Conditions carefully. Any incorrect/incomplete claims will not be accepted.

To submit your claim, visit the promotion page on our website, click Submit Your Claim and follow the prompts to complete the claim form online. Once you complete and submit your claim form, you will then subsequently receive an automated response with a Unique Claim ID for your reference.

You can track your claim by logging into your profile. CLICK HERE to login. If you have forgotten your PASSWORD, please click the FORGOT PASSWORD function to reset your password.

As part of the claim form, you will be asked to submit the following details. Please ensure you have all details ready before starting the claim form process.

• Contact details.
• Street address
• Proof of Purchase
• Product Details
• Bank Details

• A photograph or scanned copy of a household bill
• A photograph or scanned copy of the Tax Invoice

Personal details including Full Name, Contact Number, Email and Residential Address are required on the claim form.

Your Tax invoice/ Proof of purchase must show the following details.

• Date of Purchase
• Delivery Details
• Your Personal Details
• The name of the Dealer/Retailer where you purchased the unit from.

You will be required to upload a photograph or scanned copy of your PAID Tax Invoice. Your tax invoice must clearly show that it has been PAID IN FULL.

Product Details including Outdoor Model and Serial Numbers must be entered of the claim form. Please ensure these are also clearly listed on your Tax Invoice.

Please include the correct bank details for electronic fund transfer (EFT) of the Cash Bonus – including:

• • Account number,
  • Account name,
  • Bank name and
  • BSB number

IMPORTANT: The Promoter will not be held liable for any payments that have been successfully transferred into the incorrect nominated bank account. It is up to the due diligence of the claimant to ensure the bank details provided are correct.

The Household Bill submitted as part of the claim form may be a copy of a current Council Rates Notice, or Utility Accounts (Electricity, Gas, Telephone, or Water) dated within the previous three (3) months from the date when Claim was submitted. This household bill must include the same residential address that has been listed on the claim form.

Our customer support team will contact you via email if the payment has bounced and will ask for the correct information. Please reply with the correct information within the requested time frame, for us to be able to reprocess the claim to be paid.

In this situation the promoter (MHIAA) is not liable, and you will not be paid the second time around. Please ensure the correct bank details are provided during the claim process.

The Model and Serial number for the outdoor unit of your air conditioner can be found on the side or at the front of your outdoor unit. If in doubt, please ask your Installer to provide the model and serial number for you and should be noted on your tax invoice.

For a full list of participating model numbers in this promotion, please visit the Eligible Products page.

IMPORTANT: To be eligible for the Cash Bonus, a participating MHI product must be purchased between 1 June 2023 – 30 September 2023 inclusive.

Each individual claimant may claim up to 8 units per residential address. The units can be claimed in a single claim, or across multiple claims. A maximum of 3 different address per claimant is permitted.

Unfortunately, NO. Under the Terms and Conditions of this promotion, only products that were purchased for domestic/residential use can qualify for the Cash Bonus. Business applications will NOT be accepted. Invoices under a business name and/or with ABNs will be deemed invalid.

Unfortunately, NO. Only online claims submitted via the Submit Your Claim page will be accepted. Claims made by phone, email, post, or fax cannot be accepted or processed.

The completed Claim Form must be submitted online by 16:59 AEDT on 31 October 2023

Please note: It is the claimant’s responsibility to ensure that claims are submitted BEFORE this date and that ALL information provided on the online claim form are correct. If a claim is not completed correctly, it will NOT be processed.

If you have any questions or concerns, please use the CONTACT US form here.

First, check your Spam/Junk folder – just in case.

If the Confirmation email is not received within 24 hours, use the CONTACT US form here to confirm your application has been lodged correctly.

Please note: If the Claim Form failed to be entered correctly, it will not be processed. It is the sole responsibility of the Claimant to ensure that the online application has been lodged correctly.

Please allow six (6) weeks after lodging your online claim for your claim to be processed.

We will make every attempt to process your claim as quickly as possible. However, due to the large volumes of applications being lodged, it may take some time to validate and process your claim.

If after 6 weeks you have not received your Cash Bonus to the nominated bank account you provided on the Claim Form, please contact our customer support team via the CONTACT US form here.

To validate a claim, claimants are required to upload a copy of the Tax Invoice provided with the purchase of any MHI air conditioner.

If, for any reason, you are unable to upload a copy of your Tax Invoice online when completing the Claim Form, please contact our customer support team via the CONTACT US form here.

Please DO NOT mail us the original Tax Invoice as we are unable to return documentation back to you.

Unfortunately, your claim will not be accepted.

Please login to your PROFILE HERE to upload the requested documents to complete your application.

Please allow two weeks for the EFT to settle after the approval of your claim.

First, check your Spam/Junk folder – just in case.

If you have not received any correspondence, then contact our customer support team via the CONTACT US from here.

Unfortunately, NO. This will automatically be declined. Only eligible products on the product list are eligible for the cash bonus. For a full list of Eligible Products, please visit the Eligible Products page.

Contact our customer support team via the CONTACT US form here.

Contact our customer support team via the CONTACT US form here.

Please login to your PROFILE HERE to submit a second claim.

This means that the bank details you have submitted during the claim application may be incorrect. Please contact our customer support team via email at contact@mhiaapromotion.com with your Unique Claim ID and provide them with the correct bank account details.

Please allow up to two weeks from the date the email was sent and check your bank statement for your unique claim ID number as the payment reference. If you are still unable to find the payment, please contact the promotions support team via the CONTACT US form here.

Please note that the payment will be credited into your account from Zenpay with your Unique Claim ID as your reference number.

Yes, you can still claim provided you have purchased an eligible model listed on the Eligible Products page. Only Eligible models with valid serial numbers will be accepted.

You can use the forgotten password function HERE.

To find your nearest dealer or retailer, please visit our website https://mhiaa.com.au/home/where-to-buy/

Or simply complete the “Request a Quote” on our website and we will nominate the closest dealer on your area. https://mhiaa.com.au/home/where-to-buy/request-a-quote/

If you have access to the Eligible Products Model and Serial Number, your claim can be lodged prior to the installation of your unit. Claims cannot be submitted without the Eligible Product Details.

Unfortunately, no, only selected models and combinations will be accepted as part of the promotion. Any claims that do not have an eligible product combination will be declined.

No, the cash bonus can only be paid to the residential end consumer who has purchased the Eligible Product. MHIAA will not pay or reimburse any installer who claims to have already deducted the cash bonus off the user’s tax invoice.

The Grand prize is a Tesla Model 3 with automatic transmission in red colour, valued up to $70,000 incl 12 months registration , compulsory third party insurance, stamp duty and dealer delivery charges.

To enter you must have first purchased an eligible product during in the purchase period of (01.06.23 – 30.09.23)

Fill out and submit and eligible Entry Form during the entry period (01.06.23 – 31.10.23) – www.mhiaa.com.au/promotion

The Grand prize will be drawn on 14^th November 2023 at 15:00 AEDT

When the Grand Prize is drawn on 14^th November 2023, the Grand Prize winner, will be notified by email and Phone within 2 days of the Grand Prize draw.

Unfortunately, no, any declined claims will not be eligible to go into the Grand Prize Draw.

Unfortunately, no, all valid claim forms will be submitted into the draw, however if you are our winner and do not wish to take the prize it can be forfeited.

No, there will be no swapping available, if the winner of the Grand Prize does not claim the prize it will be forfeited.

The grand prize winner will be published on our MHIAA social media platforms from 16^th November 2023.